ajaycee

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  • in reply to: A single full width page without sidebar #2307

    ajaycee
    Participant

    – UPDATE –
    This was not a theme-related issue. After testing and exploring all avenues (such as disabling plugins, deleting cached pages/browsing history, trying to change file and folder permissions myself in cPanel), I contacted my hosting provider and asked them to reset file permissions to their default settings. This seems to have fixed the problem.
    Note: It also depends on your browser – I found that when using Chrome the page did not display correctly, but in IE it did.
    I hope this helps anyone else who may have this issue in the future.

    in reply to: A single full width page without sidebar #2285

    ajaycee
    Participant

    I do appreciate you taking the time to respond so quickly and to investigate and test my site. Nonetheless, it is somewhat deflating to be told “it works for everyone else”. I accept that if it is not a theme-related issue, there is nothing more you can do.

    If anyone else reading this has any suggestions, I’d be glad to hear what else I could try. I have the latest versions of WordPress (reinstalled, just to be sure) and the theme.

    In the meantime, I have just decided to reduce the width of the sidebar site-wide (with custom css). Not ideal, but will serve the purpose of giving me a wider page.

    in reply to: A single full width page without sidebar #2280

    ajaycee
    Participant

    In case anybody else has this issue, I have received the following notification from Themonic Support (after testing):

    “I feel there is something wrong on your setup but not sure what it is.

    If you have access to another server/hosting try installing there.

    If it’s not a problem with the theme there is little we can do to help you.”

    in reply to: A single full width page without sidebar #2272

    ajaycee
    Participant

    By the way, I have already tried deactivating my plugins one by one. None of them have affected this issue.

    in reply to: A single full width page without sidebar #2271

    ajaycee
    Participant

    I just bought it yesterday – I have version 1.4.5.

Viewing 5 posts - 1 through 5 (of 5 total)