Cannot upload header image

Home Forums Iconic One Pro Support Cannot upload header image

This topic contains 3 replies, has 2 voices, and was last updated by  Themonic-Support 3 months, 4 weeks ago.

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  • #5672

    Chessdom
    Participant

    Hello, the customization does not let me upload header image at http://www.europechess.org/ . Is there a problem with the new version and how to fix this?

    #5673

    Hi,

    You can quickly check if any plugin is conflicting by disabling all plugins and try uploading header image again, enable plugins one by one to check the conflict and update plugins as necessary.

    How to upload header image:

    I could see on your site that you have uploaded the logo already, so, are you seeing any error when you upload a bigger header image? as the uploader is the same for both logo and header.

    If issue still persists, send login details to [email protected] and I will check it out.

    #5674

    Chessdom
    Participant

    I uploaded the logo as a separate line. The customization option still does not work. Tried switching off all plugins, same story.

    There must be something else…

    #5675

    Are you unable to select and upload logo image from the customizer? then try checking WordPress permissions on the uploads folder or ask your host to reset WordPress permissions.

    You could refer: https://www.wpbeginner.com/wp-tutorials/how-to-fix-image-upload-issue-in-wordpress/

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