Cannot Customize Theme – all plugins disabled.

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This topic contains 6 replies, has 2 voices, and was last updated by  Themonic-Support 3 years, 7 months ago.

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  • Author
    Posts
  • #6196

    dstajnbart
    Participant

    If I go to Appearance / Iconic One Pro i se only frame without options in it.

    Screenshot

    What could be the cause of the problem?

    #6203

    Hi,

    Please provide the following info:

    1) Who is your hosting provider?

    2) Are you using WordPress in a sub directory?

    This error is caused when WordPress is in a sub directory, try the version given at the following page, if still not resolved then email to [email protected] with login details.

    WordPress in Different Directory

    #6212

    dstajnbart
    Participant

    The hosting provider is home.pl and I’m using the site in default instalation directory (diffrent than DocumentRoot) /public_html/autoinstalator/default_wordpress_instalation_directory/

    For now the only (partial) solution is to manualy change .themonic-opts-group-tab display:none; property in object inspector.

    The alternate .zip did not helped.

    #6213

    Thank you for providing the details.

    Please email [email protected] with login details so that we can inspect the issue further.

    #6214

    dstajnbart
    Participant

    For the WordPress or ftp?

    #6215

    WordPress for now.

    #6216

    Hi,

    Issue has been identified and fixed in the version 2.9.9.9

    Changelog:
    ————– August 26 2020 —————-

    – Version 2.9.9.9

    — Fixed blank settings page in some WP installations

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