Customize loads into black page Home › Forums › Iconic One Pro Support › Customize loads into black page This topic contains 5 replies, has 2 voices, and was last updated by Themonic-Support 1 year, 10 months ago. Viewing 6 posts - 1 through 6 (of 6 total) Author Posts July 8, 2016 at 12:21 pm #4340 dawnaveryParticipant After I upgraded to pro, I can not access the customize tab, it loads in a black page July 8, 2016 at 1:49 pm #4341 Themonic-SupportKeymaster Try: Disable all plugins and try again to rule out plugin conflict. If the issue persists: Please email firstname.lastname@example.org with login details. July 8, 2016 at 4:26 pm #4342 dawnaveryParticipant no nothing is working Dawn July 8, 2016 at 4:43 pm #4343 dawnaveryParticipant What login details do you need the wp-login information? July 8, 2016 at 4:44 pm #4344 dawnaveryParticipant this is what i get when I go to http://nca-i.com/ncablog/wp-admin/ a blank screen error 500 July 8, 2016 at 6:15 pm #4345 Themonic-SupportKeymaster Please email email@example.com for quick support, include link to this thread. Update: we have sent you an email requesting access information required for troubleshooting. Author Posts Viewing 6 posts - 1 through 6 (of 6 total) You must be logged in to reply to this topic.