Customize loads into black page

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This topic contains 5 replies, has 2 voices, and was last updated by  Themonic-Support 7 years, 9 months ago.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • July 8, 2016 at 12:21 pm #4340

    dawnavery
    Participant

    After I upgraded to pro, I can not access the customize tab, it loads in a black page

    July 8, 2016 at 1:49 pm #4341

    Themonic-Support
    Keymaster

    Try:

    Disable all plugins and try again to rule out plugin conflict.

    If the issue persists:

    Please email [email protected] with login details.

    July 8, 2016 at 4:26 pm #4342

    dawnavery
    Participant

    no nothing is working

    Dawn

    July 8, 2016 at 4:43 pm #4343

    dawnavery
    Participant

    What login details do you need the wp-login information?

    July 8, 2016 at 4:44 pm #4344

    dawnavery
    Participant

    this is what i get when I go to

    http://nca-i.com/ncablog/wp-admin/

    a blank screen error 500

    July 8, 2016 at 6:15 pm #4345

    Themonic-Support
    Keymaster

    Please email [email protected] for quick support, include link to this thread.

    Update: we have sent you an email requesting access information required for troubleshooting.

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